CCTT provides the most horrible service

THE EDITOR: When will the relevant authorities do what is necessary to remove the burden of the Cable Company of Trinidad and Tobago from our necks. CCTT receives millions of dollars from subscribers every month and the ‘service’ they provide is horrible. They came by me and installed their decoder box and now I cannot record programmes, I cannot use the other functions on my TV, and I cannot use my other TV sets.

I had long been fed up of their ‘service’ so on April 30, the last day of the month, I went in to them with a letter requesting that they terminate my subscription immediately and asking them to come in to retrieve their box. I was told that this could not be done because a technician would be able to come to me only after thirty days, so I would have to pay for the month of May in any case. Just imagine. From Richmond Street to Diego Martin, 30 days! When I expressed my displeasure, the kindly attendant informed me that each box cost one thousand four hundred dollars so if anything should happen to it, and so on and so on.

So this is my position. I am not pleased with their service. I am not pleased with their decoder box. I am not pleased with their constant breakdowns which have become worse since the introduction of this box, so I decide to discontinue the service and I am told I cannot. I have to carry in the decoder box to them. I did not go in to them to collect a box, so I don’t see why I should have to carry it to them. Now I have no intention of paying for the month of May. I know I cannot fight CCTT in court. I cannot match the millions they receive. So I cannot compete with them in court.  All I can do is appeal to the relevant authorities. I have already written to the Ministry of Consumer Affairs. I have already posted my formal letter to CCTT asking them to stop my service. I may be one voice crying in the wilderness, but I am not going to sit silently by and allow myself to be strangled.

PIERRE GRIFFITH
Diego Martin