Pleasant night thanks to TTEC

THE EDITOR: Our society has become so negative that all we see in the media is bad news because it is what our system has made us willing to expect. The leaders in our country has ensured that we will continue to see all issues in that light. No one takes the time to document items that are positive in our beloved country. Particularly with our public services, the feeling is that we can only expect shoddy service no matter what we say or do.

On Thursday July 24, 2003 I made a trip to Barbados for the day leaving at four in the morning. I got back home at around 9.30 pm tired, hungry and sleepy. As I went to take off my clothes, we lost electricity. I thought that this was one of the normal outages we experienced ever so often. Lo and behold, I observed that a couple of outlets were still alive and when I looked outside, all the neighbours had lights in their houses. I then went to the fuse box and checked the breakers and found them all intact. As I am living in Siparia, I called TTEC San Fernando office to report the failure. The operator who answered was very polite and when told the situation he took my name and street number. He also asked for the pole number but I told him it was difficult to go out and get same. He said do not worry and he will work with what he has.

I said to myself that we would get the service hopefully by early morning and decided to go to bed. I then felt my wife waking me up around 11 pm to tell me that TTEC was outside on the pole. First I thought I was dreaming but got up to find out that it was really true. At around midnight, our electricity was restored. What more can a customer ask for? The night was murky and to be honest, not the best of time for anyone to play around with an electric pole. I am very pleased with the response from TTEC and feel very justified when my electricity bill comes around to make sure that I pay on time. Thank you, TTEC for making my night pleasant so I could get the rest needed in order to face the following working day.

JOEY NUNES
Siparia