Staff noise at library

THE EDITOR: I use the library facilities on a daily basis. On Tuesday August 12, while there studying, two members of the library staff and one non-member were speaking loudly enough to disturb patrons. So in my good nice way I went across and asked politely for them to please lower their voices. The staff member responded crudely, telling me “boy gon with yuh book.”

Now tell me what should I have done in that situation? ‘Cuss him up,’ return to my desk or report to management?
Could you imagine a bank teller having a similar attitude towards customers and still having that job the next day?
Most importantly, what should management at the National Library do?

GREGORY JAMES
Port-of-Spain