TSTT’s advantageous monopoly

THE EDITOR: Besides frustration, what more can we do? While all for the national interest, State owned firms are definitely not acting in our interest, most glaring within recent times being TSTT.

The Internet?  The time to get on has tripled, through no fault of ours, yet, our bill has been increased!  All we received was a letter to the effect that “we are working on the problem, and it should be corrected by the end of September.” Not the fault of the consumer, but we are called upon to pay for this, or else. Would we get any rebates? This blatant display of advantage due to monopolistic situation needs to be curbed. Lines are not working, or either working half-way.  This is not good for any situation, particularly businesses.  At-tempts to call TSTT’s repair service can lead to either hypertension or depression! You are put on hold indefinitely, before being transferred to another guy, who then refers you to another number, where the person there is on lunch, whatever time of the day! Quality service for a quality nation! Mr Editor, the posturing within the walls of various bodies such as chambers of commerce, etc is not enough, since their attempts are fruitless thus far. We need the general public and business community at large to raise their voices in justified protest. Go to Guyana and or Suriname.  While some problems with the Internet do exist, there customer service is real.  Where do we go TSTT?

FELIX MULLIGAN
Trincity