Hassle with customs officers

The customs broker is told to lodge the documents and as a result cannot speak to the customs officer to offer any explanation.

If you are a favoured one, your documents are returned promptly to you without queries. On the other hand, if you are not a favourite, you are constantly queried.

From the time you answer one query and collect your documents, another query is issued and the customs broker keeps going and coming from the Valuations Branch with the demand to submit a new document each time.

Most times the customs documents are held up in Valuations Branch for weeks. The next thing is that the importer has to pay rent and nobody cares.

This sends up the prices of the goods. Is this how this country is going to achieve 2020 status?