The MOU is expected to enhance MTEST’s customer service delivery through the use of information and communication technology (ICT).
Microsoft TT and MTEST signed the MOU recently at the launch of Microsoft’s CityNext which focuses on using innovation and technology for the positive development of cities. Frances Correia, Country Manager of Microsoft TT and Mariana Castro, General Manager of Latin America New Markets for Microsoft, signed on behalf of the company. Signing on behalf of MTEST was Acting Permanent Secretary Angela Sinaswee-Gervais.
“Microsoft is extremely pleased to partner with MTEST,” said Correia, speaking at the headquarters of the Trinidad and Tobago Chamber of Industry and Commerce (TTCIC), West Moorings, where the seminar was hosted.
“At Microsoft we are committed to working with policymakers, public advocates, the business community and the citizens of Trinidad and Tobago to use technology to unlock society’s enormous potential for growth and improvement. We look forward to working closely with MTEST to realise their organisational objectives and Government’s broader objectives for the educational system,” she said.
Through the MOU, Microsoft will offer a customer relationship management (CRM) proof of concept (POC) to the ministry. The proposed CRM will develop highly advanced web-based public portals for citizens and non-nationals. The CRM will also streamline services for customers by automating several processes. The POC will utilise Microsoft applications such as Microsoft Dynamics CRM and Microsoft 311.
The CityNext launch was a one-day seminar focused on making cities healthier, safer and more sustainable places to live. A global Microsoft initiative, CityNext seeks to empower citizens, governments and business to shape a positive future for their cities. Barbara Perry, Industry Managing Director of Microsoft International’s Worldwide Public Sector Team, gave the main presentation at the seminar. Microsoft professionals and partners delivered technology demonstrations.
In attendance were a cross-section of Government officials, members of the business community, technology enthusiasts and members of the media.