Ministry re-introduces direct deposits

In a release, the Ministry said its decision to utilise the system is expected to address a myriad of challenges encountered by clients in using the current cheque system.

It is also a response by the Ministry to recent numerous complaints from clients of lost/stolen/ damaged cheques.

The Ministry said during the roll out of the Direct Deposit System, clients will be asked to complete an application form and return it to the nearest TTPost delivery or retail office or a Social Welfare Local Board office in their respective region.

Clients are also required to attach their bank account information and a copy of their computer-generated birth certificate to the application form, which will be used to update existing records.

For persons with disabilities who may not be able to open a bank account, special arrangements will be made by the Ministry to ensure funds related to the disability grant are uninterrupted.

Persons who may wish to use existing Credit Union accounts will also be allowed to do so for the direct deposit.

The Ministry said it has embarked on a Premium Client Care Initiative which will also include retraining exercise for staff at its Social Welfare Local Board Offices to ensure clients are transitioned smoothly during the migration process.

These changes are expected to come into full effect by the end of this year as the Ministry seeks to provide clients with a sustainable, secure and reliable option for the delivery of financial assistance.