Long wait in line, long wait online

I for one welcomed the advent of “Internet banking” because it saved me the trouble of having to go into the bank and stand in long lines with inadequate amount of tellers to deal with me, even if only to answer a query. Now it seems there is a shortage of employees to deal with online queries.

If you call on the phone to query an Internet problem, it seems like “all of our agents are still engaged, please stay on the line” is the “road march” in this republic of ours.

I recently had an experience that caused me to be holding on for an agent to deal with me, while my phone bill kept going up, not happily jumping to the road march.

Even if there is a toll free number to call it probably would be backed up with callers making me wonder if I shouldn’t just go back into the bank and take my “licks” standing up in the long lines with the rest of the unfortunate people who have to. Just to have a query answered.

Where we really heading? Or have we reached?

W DOPSON Woodbrook, PoS