Water taxi delays

However, none of the persons Newsday spoke to seemed overly put out by the delay. The basic message was that due to the otherwise excellence of the water taxi service, passengers were prepared to forgive this slip-up. “It is a good service. Thank God for it, because in years gone by we’d have to hustle with the bus,” said one woman opting to say nameless.

“I don’t want to go back to that everyday on the highway.” Newsday counted about 140 passengers some standing in queue but most seated in the air-conditioned structure.

Newsday called the water taxi customer service department which said the delay was caused by, “an issue with the vessel which was sorted out”, such that the boat was well on its way to arrive just 20 minutes after its initially-due time.

One person contacted Newsday to allege that when she called the terminal at 2.30 pm, no details were given as to when the boat would be in Port of Spain.

Secondly she said any delays affect the traveller’s commute. “It is very stressful because you turn up on a morning, you never know whether there will be a delay or not. Some days the 6.30 am sailing takes 90 minutes, compared to 45 minutes which is regular time, and on evening after a long days work it’s very frustrating.