Trouble with trouble line

THE EDITOR: Have you ever tried contacting TTEC? Well if you want to increase your stress level, try contacting them.

I tried contacting the Trouble Line’ on Saturday October 11, 2003 to make a report — the recorded response was “all our agents are busy, please hold on.”  Now there are no agents at the Flament Street branch, however the recording went on for half and hour and I was never connected.  I therefore had to brace the floods in order to make a personal report. Again I tried contacting TTEC’s main office on Monday October 13, 2003, and called most of their lines.  I heard a similar recording, only this time I was asked to hold on and the operator will assist me, but again I was never connected.  Apparently, they no longer have human operators at TTEC.

TTEC’s recorded message is very misleading.  I even tried contacting someone at Public Utilities to report the problem, but received no response at the number given to me. How can we achieve the 2020 Vision when we do not even have people with a sense of responsibility and concern for their customers who are the ones helping to keep them in existence? I would like to suggest that TTEC remove the misleading recordings and replace them with trained and responsible operators in order to provide the service we are entitled to — this is their responsibility! We need a transformation in Trinidad and Tobago — it is the only way that we can achieve the vision for the nation.

IVIS GIBSON
St Ann’s