Poor service at TSTT outlet

THE EDITOR: I refer to an article in the Newsday of Sunday October 5, 2003, at Page 13, written by James Winford and captioned “Tyranny at TSTT.”  I concur entirely with what Mr Winford has written.

We are told a particular thing on the telephone and when we visit the TSTT outlet at Trincity Mall, all hell breaks loose.  The staff is unsure of what to do; they busy themselves hastening slowly and there is an absolute lack of management. The staff is of the considered opinion that we customers, have come to trouble their sedate lives.  To get a simple query answered, one has to stand in a labyrinthine line for nearly an hour with the Customer Service Representative moving at snail’s pace.  To have a mobile telephone activated takes an eternity.  It is sheer frustration and a great demand on the practice.  To put it simply, the staff is not properly trained to do their job; they are unfamiliar with the Company’s policies and there is no comfort from the Supervisor who, herself, needs to be supervised. I would now wish to call upon our distinguished Samuel Martin, Chief Executive Officer of Telecommunication Services of Trinidad and Tobago, to pay an impromptu visit to this outlet and see what passes for “Customer Service.”

SHAH HOSEIN
Port-of-Spain