Transport Commissioner summoned to meeting

The meeting is expected to discuss strategies for improving the way the public is served.

Originally, the meeting was scheduled to take place tomorrow, but it was deferred to the weekend to ensure that there will not be a disruption of services at the authority with the absence of senior staff on a working day.

The meeting will take place two days before the official opening of the new Licensing Authority operations in Caroni.

The office building was constructed by the former People’s Partnership administration but according to Sinanan, the building had to be outfitted before the Licensing Authority could be given the go-ahead to take possession of it.

As a result of the opening of the new operations in Caroni, the Licensing Office in Chaguanas will be closed on Friday to facilitate the transfer of the administrative staff to the Caroni building.

According to Sinanan having visited the Port of Spain Licensing Office two Fridays ago, he ws privy to several inefficiencies which led to the public not being properly served and he took a decision to have all the major administrative staff attend Saturday’s meeting.

He said with the opening of the new Caroni office, staff will be given what he described as ‘a golden opportunity to do things differently.’ Additionally, he noted customer service representatives will be present at the Caroni offices to take complaints from persons who believe they are not being properly served or who believe that their waiting time is too long.

The minister also disclosed that a hotline will be set up at his minister to receive complaints from the public, which he assured will be dealt with in a timely manner, and every attempt will be made to provide staff at the Caroni department with state-of-the-art equipment.

Additional road works will be carried out in the Caroni district to mitigate any traffic issues with the opening of the new offices.

Operations at the Port of Spain Licensing officers are expected to be scaled down with the opening of the Caroni bureau in the near future, including the licensing of heavy equipment which will now take place in Caroni, the minister noted.