Cell etiquette required at HDC

Having visited the Housing Development Corporation (HDC) on numerous occasions to keep abreast of my application, I am most disappointed with the treatment meted out to me.

On seeing one of the customer service representatives who was very pleasant, much was left to be desired of the other representative to whom I was then referred.

Having spoken to this representative before on a previous visit (the one I was now referred to) I found she lacked customer service and cell phone etiquette. While speaking to her, her cell phone rang, and she proceeded to answer same, and was carrying on in a very unprofessional manner. It’s not the first time that I had this experience with this particular representative.

This is the norm with her, in that she never takes into consideration the customer sitting in front of her may have been there for a long while at the front and then having come to her, then have to wait till she takes her private calls.

Please note she never misses her calls, she takes whatever call comes in, even five calls, and she answers all. Her outward appearance and mannerism are not for public, she is a very hostile young lady.

I am calling on the relevant authority to take the necessary action and ensure that these customer representatives are well trained before having to deal with the public.

Is this the Vision 2020 plan the Honourable Prime Minister speaks about?