Courts promises refund for video game

SHERYL APPLEWHITE SPICER is complaining about a defective Play Station 2, which she purchased for her son from the Courts Megastore, in March. Spicer said her son paid off the full $2,000 in September and was given a congratulatory letter, with an extended offer to keep doing business with Courts. Spicer said a month later the Play Station stopped working. She said Courts  repaired the console, but it stopped working again. She told Newsday when the console was returned to Courts, they wanted to blame her son for using it improperly and refused to exchange it. Spicer said it was only because her son argued with them persistently, they quickly got another Play Station 2 for him, from another branch.

That console also stopped working after a while. Spicer said when her son returned it to Courts, a carbon paper was given to him, stating that a refund would be issued. Spicer said when he carried the slip, they claimed refunds were never given at Courts. When Newsday contacted Courts, an official, Linda Hadaway, said Spicer needed to take the slip to the Courts Megastore, and ask for the Manager, Yvette Baskerville, who will promptly give her a refund.