Fed-up customers slam cable company

Tempers flared at the Cable Company of Trinidad and Tobago’s (CCTT) Richmond Street branch yesterday, as angry cable customers expressed disgust at the way CCTT was treating them. Customers, who were returning their malfunctioning decoder boxes, vowed to switch to DirecTV because of ongoing problems with the company, including the loss of cable service over the past few days. “CCTT is very unprofessional in the way they deal with their customers,” a Morvant woman complained. She claimed she purchased a decoder box in September and to date, no technician has been sent to her home to install the box. She said it was only after she went to enquire about the situation yesterday that she was told that no technician would be sent to her area without police protection, since they (technicians) have been attacked in the past.

Another customer said he was forced to pay an “unnecessary” reconnection fee because the company’s Linx machine was not working. “They tell me to go to TTPost to pay the bill. I did that, but about three days later they cut my cable,” he said. He added he went to the company to confirm his bill payment, but was told he had not paid it on time and if he wanted to get back service he would have to pay the reconnection fee. “I fed up of CCTT. Right now I thinking about getting a dish from DirecTV, yes.” Meanwhile, in effort to get an update from CCTT on the ongoing decoder box problem, a Newsday reporter was yesterday ushered out of the company’s office with the statement “no media personnel were allowed on the compound because no one was available for comment on the issue.” All calls to CCTT’s chief executive officer, Winston Butler and to customer services manager, Josephine Harewood, went unanswered.