TTEC, thanks for ‘superb’ service

What about the quality of service that customers have been receiving? Shouldn’t that be taken into account when evaluating the rates?

Case in point: The “superb” service that the residents of Petit Valley are receiving.

Residents of the Petit Valley area, namely Stoer Drive, Pioneer Drive (aka Chalkie Blk) and Pioneer Avenue have had fairly continuous and stable service interruptions from TTEC since January 2005. In the first year, January 2005 — December 2005, power outages occurred in these areas once a month, every month, usually on weeknights during the entire year. Power normally resumed after six to eight hours following a service interruption.

During this year, power outages occurred twice a month, every month, usually on Sunday mornings or evenings, or for the most part of the daytime. The most memorable episode occurred when residents awoke to no electricity a few weeks ago, on the day of the FIFA World Cup Final match. The power thankfully came back on just in time to see the players walking unto the field.

TTEC, apparently, are so fed up with residents in our area reporting poor service, that they recently began not answering our telephone calls on the “Trouble Calls” line. TTEC thus far has refused to address, or even acknowledge that a problem exists in our area. Ninety-five percent of the service interruptions are unscheduled. To the residents of Petit Valley, TTEC has demonstrated itself to be an unreliable and socially irresponsible company.

M Ash

Petit Valley