Some service please

TSTT is very well aware of when this happens, because the O’Meara Industrial Estate is without service together with Carapo and other areas. TSTT is also aware of when service is returned to customers. Why then, must I call TSTT to inform them about when service was cut and when service was returned, in order to get a refund on my phone rental and internet package?

Coupled with these problems, earlier this year I was robbed of approximately $70 on my internet bill. In examining the ‘read out’ I did not exceed my hours. Moreover, on my regular phone bill there was no indication of any exceeded hours. Consequently, I was compelled to pay for fear that I would be ‘cut.’ I queried the bill only to receive no reply. Once I got through to a supervisor in the internet section. As soon as she came on she told me to hang up, she would call me back right away. To make matters worse, she never called. What must I do to get the service that I pay for?

E MOHAMMED

Arima