TSTT’s Retail Transformation

Beesion’s low-code software will complement TSTT’s existing point of sale technology and will include a range of applications that will help store representatives better serve customers from the moment they walk in the retail store. These include:

• Store greeter functionality – enabling subscribers to check in and identify what they need

• Product, services and offer catalog – enabling personalized recommendations, based on customers’ previous purchases and preferences

• Streamlined validation – enabling quicker validation of ID and other documentation

The solution will also untether customer service representatives from a desktop solution, allowing them to use a tablet to browse products and services with customers, prepare quotes, initiate and complete check out, and fulfill orders, all from one software portal. The solution will improve the efficiency of staff serving customers by eliminating the need to consult multiple systems or use manual processes.

When the system is implemented later this year, TSTT will have greater visibility into the sales process, with a broad range of performance metrics and integrate fulfillment and check-out into one workflow.

“TSTT has the most diverse product portfolio among all competing operators in the country and our priority is to provide an exceptional customer experience based on our streamlined, converged in-store operations. Beesion’s low-code technology enables us to do this in a short time frame,” said Dr. Ronald Walcott, CEO of TSTT.

Beesion’s point of sale solution will include at least 10 software applications. Beesion accelerates the development process by using its library of prebuilt software modules specific to the telecom industry and visual modeling, instead of hand coding. Applications are launched, expanded, and supported up to five times faster than traditional development.

“We are thrilled to participate in TSTT’s customer experience transformation,” said Omar Merchan, Beesion CEO. “Our low-code platform not only enables a swift software roll-out, but will also allow TSTT to make changes to their solutions easily, in line with new business requirements.”

The retail transformation will be a catalyst for TSTT to implement omni-channel initiatives across its operations that provides customers with a consistent service experience in every channel