Get serious TSTT, or get lost

THE EDITOR: Retiring TSTT CEO Samuel Martin acknowledges that TSTT customer service is not good enough. Put more plainly Mr  Martin, TSTT’s service sucks. After all these years of bitter complaining by customers, the departing CEO is telling us something every customer already knows. I am totally fed up with the appallingly poor service offered by your company. And, after years of polite and quiet complaining, I now join with those who have been, for years, publicly condemning the service offered by your organisation. This, notwithstanding the fact that  over the years I have met some very helpful field and office staff working for your company. But frankly, since they are only functionaries carrying out the decisions of management, they are only able from time to time to alleviate symptoms but not affect effective and enduring solutions to the persistent problems that customers, like me, have been forced to endure.

As I write this letter, I do so conscious of a TSTT imposed deadline. If this letter were not e-mailed by 5 pm this evening, then, in all likelihood I would have to send it tomorrow some time after 6 am. Since between 5-6 pm  and 6-7 am I am on snail mail, if I am able to get connected without being dropped. Effectively, I am unable to use my internet and email service between those hours. Despite this, TSTT confidently expects to be paid for a service it did not provide. Add to this, the abomination that is 800-TSTT. For heaven’s sake, either make this number work efficiently or get rid of it. It is far too stressful to inflict on customers. Like the response time of your operators, made worse by the dreadful canned music. The response time of your operators is bad, but the response time for service repair is far worse. Come on TSTT, get serious or get lost. I am more fed-up with you than you can imagine.

Two final points however. This increase in domestic rates that you want to impose, forget it. Your customers are already paying too much for what they receive. Now you want your residential customers to subsidise your corporate customers (national and transnational). Already, your present rates—in this administratively highly centralised country—discriminates against those outside the main city centre, particularly rural residents who must routinely be in touch with the administrative centrer. A rate change, as is presently being contemplated, will only force the non-urban resident to further subsidise the urban dweller. The second point I wish to make is directed to Christine Gonsalves who recently aired her grievances with TSTT. Would you, Ms Gonsalves, be interested in establishing a Telephone Users Union to ensure the rights of citizens of this country to a modern, efficient, reliable telephone service? Contact me if you are. Until then, I look forward to a new provider of telecommunication services—the sooner the better.

LINCOLN MYERS
Gran Couva