bmobile doubles the experience for mobile customers

The expansion of the mobile network to twice its capacity was completed in August and is a continuation of the Telecommunications Services of Trinidad and Tobago Limited (TSTT)’s new strategic plan to transform itself from a traditional telecommunications company to an agile broadband communications company that is responsive to its customers’ needs. A pleased Chevon Wilson, TSTT’s acting executive vice president, Mobile Operations and Retail Distribution spoke about the expansion which is just Phase 1 of the planned improvements. Wilson stated, “As we promised earlier this year, TSTT is implementing our exciting new strategic plan which provides a far superior customer experience. Cutting-edge technology and customer service excellence are fundamental pillars of the strategic plan which will provide a new level of greater service and exciting new communication solutions. Several projects will be completed during the upcoming months as we continue to lead the telecommunications industry by leveraging the unique assets of the longest-established and only full service telecoms company in the country.”

Don Dann is TSTT’s senior manager, Wireless Mobile Operations and project lead for the 3G network expansion. He expanded on the reasons for the investment in the 3G mobile network as blink I bmobile moves from a 3G to a 4G mobile network. He said, “When a person downloads a music track from the Internet, this will take six to seven minutes on a 2G network, ten seconds on a 3G network and three seconds on a 4G mobile network. Besides much faster download speeds, the doubling up in the capacity of our 3G network will provide customers with much better service in terms of improved coverage, clearer conversations and additional capacity for new customers.”

Dann added that there is also a huge explosion in the demand for wireless mobile broadband globally because of the growing number of ways that residential and business consumers use the internet in their daily lives. He noted, “It is TSTT’s objective to stay on top of trends and market changes and we have accounted for this in our strategic plan, because TSTT’s growth, organisational alignment and transformation cannot occur without the mobile expansion also. There is a huge amount of work being done in TSTT right now which will transform our mobile network to embrace the growing data usage and improve customers’ experience.” However, Dann assured there is much more to come and besides the improvements completed in Phase 1 of the mobile network expansion, customers will begin to experience the benefits of Phase 2 by the end of this year.”