Helpful clerks at NIB, Barataria

After waiting for almost four hours, my number was finally called. The attending clerk perused my application and duly informed me that I needed to get further documentation to support my claim. I pointed our that I had all the required documents but I was told to get the documents as directed.

I returned the following morning to wait another two hours but this time I was pleasantly surprised to have a very pleasant and helpful young woman attend to me.

I was there long enough the previous day to observe the different clerks perform their duties and this young woman stood out even then.

Amidst all the horror stories we hear about the NIB, I acknowledge the person who made my second visit a worthwhile one. I observed two others who went out of their way to help visitors.

Those employees are truly assets to the NIB and I hope others will use them as examples to improve their customer service, especially to the elderly who make up the majority of clients.

KARMINI PARSAN Barataria