Digicel dials award for innovation, creativity

The accolades were presented at the PSOJ 30th anniversary award banquet, which was attended by the Prime Minister of Jamaica, Portia Simpson-Miller.

Digicel also won PSOJ’s Outstanding Member Company Award. The company also earned the accolade of “Outstanding Member” by ranking among the top ten companies in Jamaica that support activities and programmes of the Private Sector of Jamaica.

David Hall, CEO of Digicel Jamaica, accepted both awards on behalf of 790 staff members, saying that the commitment of Digicel Jamaica’s employees remains at the cornerstone of delivering its customers unmatched levels of service and value to build better customer experiences over the competition.

“We at Digicel have been responsive to the needs of our customers, and this dedication to their needs and lifestyle is the main factor driving our creativity and innovation,” said Hall. “We will always anticipate, innovate and develop mobile products services that our customers demand and we are very committed to exceeding their expectations,” he added.

Recognition by the PSOJ follows the company’s recent launch of its landmark pan-Caribbean, multimedia campaign, “I’m Number One at Digicel,” which was designed to reinforce the company’s continued commitment to always put the customer first.

Since launching in the Caribbean just five years ago, Digicel has played a leading role in making quality mobile telecommunications service more accessible to consumers across the region, and it has introduced for the first time ever many innovative high value customer offerings such as free incoming calls, per second billing, international roaming, rollover minutes and GPRS. Digicel is recognised by independent researchers as a leader in customer service.

The annual PSOJ awards are adjudicated by a distinguished panel of leaders from Jamaica’s commerce, academia and industry sectors. Criteria for awards are based on companies providing innovative and creative services, proven reputation for innovation and creativity, innovative and creative public relations and advertising campaigns and enhanced customer service and satisfaction.