TSTT, please help me

My grandmother who lives in St Vincent passed away on July 4, and since then my mother and I have not been able to contact my relatives over there and lend any support or have been able to assist in funeral arrangements.

We have made numerous calls and visits and every time they tell us something different. One time they told us it has not been assigned to any technician, another time no work could be done because of the rain and there is no technician assigned to the area in which I live.

This is ridiculous. My mother and I need our phone, most of all for emergency reasons. We cannot always put money on our cell phones, it is very costly, and why should we have to when we are paying for a service with TSTT and getting billed every month.

I have spoken with a Mr Anthony Clarence at TSTT, he’s in a different department but he has been very kind to assist me with my problem. He himself has not been successful in getting any technician to come to my home.

I would like the relevant heads of management in TSTT to read this and do something about it, I have been very patient up until now, but it’s overbearing. I may not live in any of those big shot areas, but something has to be done.

MS SYLVONNE YOUNG

St James