Mom finds metal in diapers

A BARATARIA mother of two yesterday expressed disgust over the manner in which she was treated by Misons Industries Limited, after finding a piece of metal embedded inside a disposable diaper she had bought from the company. The disturbed woman noted that all she wanted from the company was an apology and maybe a refund for the defective diaper, but instead they treated her as though she was a liar and trouble maker. According to the woman, she was about to use one of the diapers on her ten-month old daughter and realised that there was something in it. On examination, she saw a metal piece of object about five inches long. The following day she visited the Ministry of Consumer Affairs to find out what her rights were, but was informed that there was not much that could be done if she was seeking compensation.

She then visited Misons Industries where she spoke to the Quality Control Officer, who after remarking “its only a seconds (or secondary diapers)” informed her that these things happened sometimes because of the automated system the company used. She said after haggling with the officer for a while, she told him to contact her when the company decided what they were going to do about the incident. She said after waiting for an entire week for them to contact her, she decided to go public with the incident. “This is terrible,” stated the angry mother “they were wrong, they could have injured my child and they did not even have the courtesy to apologise to me for this incident. This could have been avoided if they install some type of metal detector.” When contacted, General Manager of Misons, Ashmead Ali explained that he had offered an apology and three months supply of diapers free to the affected customer, but she turned it down.

Ali explained that the company operated an automated system which puts out over 300 diapers per minute. He said the machine is equipped with a mechanism that ejects the defective diapers in two bins, one for seconds, the other those that could not be used as seconds. The seconds, he explained are packaged in bags of 100 and sold. These he said are not checked by anyone, and because of this a sign has been posted that says you “buy the seconds at your own risk.” Ali explained that the company has had complaints on various issues from customers in the past, and despite the fact that a sign has been posted, the company always offer a one month supply to the affected customer. Ali explained that he was in fact sorry for any inconvenience caused to the customer and noted that the company’s offer of three months supply free still stand. The apology was eventually accepted by the customer.