TTEC solved a problem, but created two others

After a truck hit a utility pole, cutting off electricity to a pensioner’s home, TTEC promptly restored his connection. But in doing so, Randolf Darbasie was left without water and telephone service. He complained that TTEC personnel solved one problem, but left him with two other problems when they cut his water line and pulled down the telephone line. The 75-year-old man explained that on Friday morning a truck tore down the pole in front of his house on Charlotte Street, Princes Town. He said two TTEC trucks with about ten workers came to replace the pole. “I told them I did not want the pole there but they said if they moved it they would have to use more wire.

They even brought a policeman, who told me if they even wanted to put it in my house I could not do nothing about it. Imagine, as a citizen of this country I have no rights. Like this is Iraq or Grenada,” he charged. Darbasie said while they were digging the hole they ruptured his water line, and told him that WASA would fix it. He said when WASA workers came they told him that he would have to pay to have the line repaired and as a short term measure, taped the line with electricity tape. “But that will not hold for very long and I cannot pay to have that repaired. It was TTEC’s fault, not mine,” he complained. Darbasie said he was yet to contact TSTT but he wanted someone in authority to intervene in this matter as soon as possible.