Problems with TSTT website for customers

Almost one year ago, I discovered that one no longer has access to basic information regarding one’s fixed-line accounts. For example, whereas one could have had full details on calls made — destinations, times made, durations etc — this is no longer so.

One cannot now monitor one’s usage of international or mobile calls via daily updates on the website.

With the change, whenever one clicks on TSTT ’s “View Bill” link now, one just gets scant basic information on one page with no real details, unlike the kind of material one would access online from the banks, TTE C etc.

Another sore point is that TSTT ’s online telephone directory has not been available on its website for several months as well. Upon enquiry more than two months ago, I was told that some of the relevant personnel within TSTT were not even aware that this service had failed.

Without access to the online directory, I dialled the TSTT directory enquiries operator around that time to get a particular telephone number. There was a strange sound at the other end and my calls were not being completed. I then called the international operator for help, only to be told that, while there was a problem with the directory enquiries service, she could not assist since she did not deal with local numbers.

I am left to wonder what kind of telephone service TSTT is providing to the public. I guess it has no idea still why it is losing so many customers.

VERNON A ALLICK Diego Martin