DHL Express continues support for small and medium enterprises

Aligned with our strategy focused on small and medium enterprises’ customer loyalty, My DHL is especially designed to help small and medium businesses. It is a key, tangible piece that helps drive our global strategy toward higher sales volumes and revenue within this segment of the market at an international level. Using the new portal, customers can manage all tools they need to work electronically. Importers and exporters will continue using the same global applications, such as WebShipping (WSI), Import Express Online (IEO) and ProView. Changes to the functionality or capacity of these applications have not been made; they have only become easier to use and access, all through the same place.

Mayra Castillo, general manager of DHL Express Trinidad and Tobago, said that with the new portal customers will obtain greater control over password management, and will have access to “a broad range of DHL International services, through just a few clicks.”

Castillo explained that the applications one can access on the portal include: DHL WebShipping International, an online shipment solution that allows customers to create invoices, print export labels, coordinate collections, store addresses and monitor shipments; DHL Import Express Online, which effectively coordinates communications between importers and exporters for full control over their accounts; and DHL ProView, which offers customers a detailed report of each action during the shipment process and automatically reports the status via email or through text messages. Castillo added that “this portal is the last step we were missing to offer small and medium enterprises a full proposal that will help this sector in particular.”

To use My DHL, customers must register at www.dhl.com/mydhl. Then, customers will receive a confirmation e-mail allowing them to return to the page, enter their login information and create a profile with their personal preferences.

Customers with an active account who have not registered before must do so at: www.dhl.com/mydhl and choose the applications they would like to include as part of their profile. Then, they will get a confirmation e-mail allowing them to return to the page, enter their login information and create a profile with their personal preferences.

DHL Express and Small and Medium Enterprises

In recent years, DHL Express has had a special interest in offering full support to small and medium enterprises around the world, since they comprise a very important segment for the company. At the moment, the company, in addition to the My DHL application, makes available to customers 1 technological platform able to offer full consultancy to people who wish to import goods from anywhere in the world. This platform is DHL Business to China (www.dhlbusinesstochina.com), where customers can pose questions to Chinese trade experts, who perform free, complete consultancy that will help customers make effective investment.